Questions & Feedback

Do You combine postage?

Yes, where possible.

When can I expect my order to arrive?

The item is posted the same day as payment is received. Delivery time is dependant on Australia Post schedules.

How much is the Shipping and Handling Charge?

Shipping and handling is included in the postage price. See Shipping Page

Do you ship Internationally?

We mostly ship within Australia and New Zealand but international shipping can be arranged.

How do you pack items?

All 1:18 scale items are packed in an Australia Post BP box with foam chip to ensure safe arrival.
If there is more than 1 item a suitable box is provided and packed with bubble wrap or foam chip.

All 1:43 and 1:64 scale items are bubble wrapped and packed in a small box with foam chip or suitable packing material.


How big is a diecast model car?

The following dimensions will give you some idea of size based on the three popular scales :

1:18 scale

Biante's Ford BA Falcon XR8 : 25cm long x 11cm wide x 7cm high.

1:43 scale

Biante's Holden V2 Monaro CV8 : 11cm long x 3.5cm wide x 3cm high.

1:64 scale

Biante's Holden VU SS ute : 7.5cm long x 2.5cm wide x 1.5cm high.


Customer Feedback

I found that the service offered by Vince’s Diecast cars is highly professional, friendly and fast.

The follow ups and order tracking is very impressive and I am not very easy to impress…good business to deal with.

John


Your customer service is excellent. I received a phone call about 5minutes after I had placed the order to say I had done something wrong and the lady said she would hold the vehicle for me as it was the only one left. I received the vehicle today. 10 out of 10 for customer service.

 Lyn Reynolds

I will definitely look at buying off you again in the future. Quick postage, the whole transaction was excellent. Once again thanks a lot its been a pleasure doing business with you.

Regards
Garry

Hi Guys,
Just like to say thanks very much for your awesome service, model arrived way quicker than expected,well packaged and easy to purchase. Will definitely be purchasing from you again.
Once again thanks you guys are awesome.

Cheers
Mark 



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